Serena Suede Loafers

We're always here to help! We're available every day of the week at the hours below.

Our hours:

• Mon - Sun: 9:00 AM - 5:00 PM

We'll do our best to get back to you within 48 hours. We always strive to respond as quickly as possible!

Email us at: support@spaydes.co

Yes, we ship worldwide. Delivery times may vary depending on your country and local customs processing.

Orders are processed within 1-3 business days after purchase.

Estimated delivery times:

• United States & International: 8-12 business days, depending on customs clearance

Please note that delivery times are estimates and may vary during peak seasons or due to customs delays.

• $9.99 flat-rate shipping on orders under $100
• Free shipping on orders over $100
• Priority Insured Shipping is available at checkout for an additional fee

We ship using USPS, DHL, FedEx, and trusted local postal carriers, depending on your destination.

The exact carrier will be shown in your tracking details once your order ships.

No. All customs and import fees are covered by us. The price you see at checkout is the final price you pay, with no additional charges on delivery.

In rare cases where a carrier or local customs authority contacts you regarding fees, please reach out to our support team and we’ll take care of it for you.

Yes, our pieces are designed with true-to-size fits. We recommend checking our size charts on each product page for exact measurements.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

Steps:

1. Open your shipping confirmation email
2. Click the tracking link provided
3. View real-time updates from the carrier

Tracking may take 48-72 hours to activate after shipment.

Alternatively, you can track your order at the link below:
https://www.spaydes.co/apps/trackorder

Yes, but only within 24 hours of placing your order.

Once your order has been processed or shipped, we are unable to make changes or cancellations.

If you need to update your order, contact us as soon as possible.

If you receive the wrong size or incorrect item, contact us within 30 days of delivery.

Please include:

• Your order number
• A photo of the item you received

We’ll resolve the issue as quickly as possible.

If your order arrives damaged, defective, or not as described, contact us immediately, and we'll make it right by issuing a refund or sending a replacement.

Yes. Returns and Exchanges are accepted as long as your request meets the conditions outlined in our Return Policy.

Items must be:

• Unused
• In original condition

1. Contact our support team at support@spaydes.co to request a return
2. If approved, you’ll receive return instructions
3. Ship the item back following the provided instructions
4. Once received and inspected, your refund or exchange will be processed

After your return is received and inspected, refunds are processed within 5 business days.

Your bank or payment provider may take additional time to post the refund to your account.

We accept:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• iDeal
• Bancontact

Our website uses SSL (Secure Socket Layer) encryption, which protects your personal and payment information during checkout.

All payments are processed through PCI-compliant, secure payment providers using bank-grade encryption.

We never store your full credit card details.