Do you ship worldwide?
Yes, we ship worldwide. Delivery times may vary depending on your country and local customs processing.
How long does shipping take?
Orders are processed within 1–3 business days after purchase. Our standard shipping timeframe is 8–12 business days.
Please note that delivery times are estimates and may vary during peak seasons, public holidays, severe weather, or due to customs delays.
How much does shipping cost?
When are orders processed?
Orders placed before 2:00 P.M. EST (Monday–Friday) are processed the same business day. Orders placed after the cutoff, or on weekends and holidays, are processed the next business day.
What shipping carriers do you use?
We ship using trusted carriers such as USPS, DHL, FedEx, and local postal partners, depending on your destination. The exact carrier will be shown in your tracking details once your order ships.
Will I have to pay customs or import fees?
All customs duties, import taxes, and related fees are fully covered by us. The price you see at checkout is the final price you pay, with no additional charges due upon delivery.
In the rare event that a carrier or local customs authority contacts you regarding fees, please reach out to our support team and we’ll resolve it on your behalf.
While customs processing times are determined by local authorities and may occasionally cause delays, we handle all customs-related charges so you don’t have to.
Are your products true to size?
Yes — our pieces are designed with modern, true-to-size fits. We recommend checking the size chart on each product page for exact measurements. If you prefer a more relaxed or fitted look, you can easily size up or down.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking link.
Tracking may take 48–72 hours to activate after shipment. You can also track your order any time here: https://spaydes.co/apps/trackorder
Can I change or cancel my order?
Because we begin processing orders quickly, change and cancellation windows are short. For changes, email us within 24 hours of placing your order. For cancellations, contact us as soon as possible — ideally within 24 hours. Once an order has been processed or shipped, we're unable to make changes or cancellations, but you're welcome to start a return once it's delivered.
What if I receive the wrong size or item?
If you receive the wrong size or incorrect item, contact us within 30 days of delivery. Please include:
We'll resolve the issue as quickly as possible.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or not as described, contact our support team right away and we'll make it right with a replacement or refund.
Can I return or exchange an item?
Yes. Returns and exchanges are accepted as long as your request meets the conditions in our Return & Refund Policy. Items must be:
Our return window is 30 days from the date you receive your purchase.
How does the return / exchange process work?
How long does it take to receive a refund?
After your return is received and inspected, approved refunds are processed within 5 business days to your original payment method. Your bank or payment provider may take additional time to post the refund to your account. Original shipping costs are non-refundable.
What payment methods do you accept?
We accept:
How do I know my payment information is safe?
Our website uses SSL (Secure Socket Layer) encryption, which protects your personal and payment information during checkout. All payments are processed through PCI-compliant, secure payment providers using bank-grade encryption. We never store your full credit card details.
Where can I contact support?
You can reach us by:
Our hours are Monday – Sunday, 9:00 A.M. – 5:00 P.M. EST, and we aim to respond within 48 hours.
Need Help?
We're always here to help — every day of the week.
Our hours: Monday – Sunday, 9:00 A.M. – 5:00 P.M. EST
We do our best to respond within 48 hours, and always as quickly as we can.
Email us at: support@spaydes.co